Important Information

As of February 2021, we have updated our visitor policy.

Visitor Policy

Welcome Family and Friends

Our chief concern is for the welfare and speedy recovery of our patients. As a visitor, you will assist in a patient’s recovery by complying with these visitation suggestions:

  • Visitors with cough, fever, colds, open sores or skin rashes should not visit with patients.
  • We encourage hospital visitors to use the waterless hand sanitizer found throughout the hospital prior to visiting with our patients.
  • Patients scheduled for surgery may have visitors as early as 7 a.m. on the day of surgery.
  • Shirts and shoes are required.
  • Loud and unruly visitors will be asked to leave the hospital at the nurse’s discretion.
  • Some flowers are too fragrant and carry too much pollen for the health of our patients. Certain flowers — especially stargazer lilies — are not allowed because they may cause respiratory problems or allergic reactions for our patients and staff. Please contact your florist if you’re unsure about which flowers to select.
  • We reserve the right to change any of our established policies, especially in the case of community and/or hospital epidemic, safety issues and other emergencies.

Visiting hours have been established for each unit with the patient’s comfort and proper rest in mind. Please encourage your visitors to follow visiting hours and visitation suggestions as provided by the nursing staff on your unit.

View the patient visitation rights.


Children under 12 years of age must be accompanied by an adult at all times and must report to the nurses’ station before entering a patient’s room. Children will not be allowed to visit patients in isolation without permission of the nursing staff.

Visiting Hours

Visitors are welcome because the comfort they bring can be an important part of the patient’s return to health. Family members can contribute to their care, planning, and recovery. Alaska Regional encourages their participation. We just ask that it be remembered that quiet also contributes to the patient’s recovery. If a family member or friend is feeling poorly or has an active cold, we suggest they stay at home to prevent passing the illness on.

Due to regulations, the hospital is not able to provide free patient meal trays to our visitors. You are more than welcome to utilize our Cafeteria, Subway Restaurant or the vending machines on the first floor or the coffee shop on the second floor.

After Hours

The main hospital doors are closed after 9 p.m. each evening and reopened each morning at 5 a.m. Visitors may enter through the Emergency Room Entrance. After 9 p.m., Security will have a Screening Desk set up. With approval from the nurses caring for the patient, they can issue after hours visitors’ passes. You will be required to provide an identification card (such as a driver’s license) with the Screening Desk in order to obtain a visitor pass.

Waiting Areas

Visitors will have access to lounges near patient care areas. Your sensitivity and courtesy in sharing these areas is important for everyone.

Cafeteria & Subway

The hospital cafeteria and Subway are both located the first floor. In the hospital cafeteria, food items are individually priced. Subway Restaurant is located in the cafeteria and provides made-to-order sandwiches, wraps and a variety of other options. Vending machines are available in a room adjacent to the cafeteria on the first floor.


Open Monday through Friday. Closed on weekends and major holidays.

  • Lunch: 11 a.m. – 2 p.m.
  • Dinner: 4 p.m. – 5:30 p.m.


Open seven days a week, closed on Christmas and New Year’s Day.

Monday through Friday:

  • Breakfast: 6 a.m. – 11 a.m.
  • Lunch and dinner: 6 a.m. – 9 p.m.

Saturday and Sunday:

  • Breakfast: 8 a.m. – 11 a.m.
  • Lunch and dinner: 8 a.m. – 9 p.m.

Wi-Fi Internet Access

Alaska Regional Hospital

With Alaska Regional Hospital’s high-speed, wireless internet, you have fast reliable access to browsing the internet and email during your hospital visit.

Smoking and Tobacco Use

Alaska Regional Hospital is a tobacco-free facility and campus. The use of tobacco of all kinds is prohibited on our campus, including the parking lots. If you are interested in quitting, we encourage you to call Alaska’s Tobacco Quit Line at (888) 842-7848.


Alaska Regional Hospital has a dedicated 24-hour security staff patrolling all campus buildings and hospital grounds. They respond immediately to any problem or request. If you have a security emergency or question, dial “00” for the hospital operator to inform security that you need assistance.

Free Valet Parking

For your convenience, we offer free valet parking service to our patients and their visitors. The valet is just outside the hospital’s first floor main entrance (on the west side of the building, off Alaska Regional Drive). No gratuity is required. Hours of operation are Mon - Fri: 8:30 a.m. – 5 p.m. If you wish to pick up your car outside of the hours of operation, your keys will be with our PBX operator in the Emergency Department Admitting area. You must present your claim ticket to receive your keys.

Hospital Chaplain

Your minister is welcomed and encouraged to visit you. If you do not have a local minister and wish to be visited by a chaplain, please dial “00” for the operator to arrange for a pastoral visit from a volunteer chaplain. Hospital chaplains represent various denominations from area churches and volunteer their services on an on-call basis.

Hospital Chapel

The hospital chapel is located on the first floor in the main lobby. You are welcome to enjoy the serenity of this room for private meditation.